Responsible Gambling
Introduction
Online gaming is fun, exciting, entertaining and can be lucrative. At the same time it can be addictive which is why works actively to prevent problems related to gambling, as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. We are committed to endorsing responsible gaming to our customers.
Most people who gamble do so safely most of the time. But gambling can be harmful for some, including excessive play due to inexperience or binge gambling, periods of loss of control and more seriously gambling addiction. Players that lose control over their gambling risk not only their financial situation; it can also affect their family with adverse consequences. Players must therefore be made aware of the risks of online gambling.
Proactively interacting early enough and in the right way, can help someone keep control of their gambling and continue as a customer instead of them choosing to opt for a self exclusion or closing their account entirely. In the long term this approach is more sustainable.
We have provided links on all of our website pages to:
Our approach to responsible gambling includes:
- Preventing underage gambling;
- Undertaking ethical and responsible marketing and advertising;
- Supporting research, education and treatment of problem gamblers;
- Encouraging players to gamble responsibly;
- Providing customers with the tools to gamble responsibly and provide mechanisms to control and address problem gambling.
Financial Limits
Our software incorporates features that make it possible for the gaming operator to allow end-users to limit their gambling by setting a betting ceiling or by disabling certain features (such as autoplay). It is also possible to program the system so that a certain period of time has to expire between two gaming sessions.
We strives to minimise the damage and problems that can arise as a result of gambling addiction by developing responsible gambling and training programs for company employees and by offering help line services and personal advice services.
You will have the ability to:
- Choose not to receive marketing emails from us by emailing support@bundlebets.com;
- Modify your account or set a maximum betting limit if appropriate;
- Self-limit your participation by sending an email request to support@bundlebets.com. The request will be treated as high priority.
Time Limits
You are able to set time limits on their account which provides that a certain period of time must expire between two gaming sessions. You can make this request by emailing support@bundlebets.com.
At the start of a gaming session, you will have the opportunity to set a voluntary time and/or spend for that session. Time outs can be requested for periods of:
- 24 hours;
- One week;
- One month;
- Such other period as you may reasonably request, up to a maximum of 6 weeks.
Time-Outs
If you want to take a short break from betting and gaming with us, you can do so by taking a Time-Out for a period of 24 hours, 48 hours, 7 days or 30 days.
Once you begin your Time-Out, you will not be able to use your account for betting and gaming, although you will still be able to login to withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended.
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should use Self-Exclusion (below).
To take a Time-Out please visit the Responsible Gambling Controls section of Members by choosing Time-Out.
Click here to take a Time-Out
Alternatively you can email support@bundlebets.com for assistance and/or further information.
Self Exclusion
We provide a self exclusion facility to help customers who feel that they have developed a gambling problem. On request, we will exclude the customer from play on the website by suspending their account for periods of 6 months, permanently, or for any other period specified by the customer. Requests for self exclusion should be made by emailing the customer service department at support@BundlesBets.com. We may retain such personal data as is necessary to implement the facility as effectively as possible, including for example name, address, and credit/debit card details.
We will take all reasonable steps to prevent excluded customers from reactivating their account, or opening a new account whilst within the period of exclusion. During the period of exclusion, the customer must not attempt to reopen their account, or try to open a new account. We shall not be held liable if the customer circumvents our self exclusion procedures and continues to use the services, or if the customer continues to gamble with any third party.
We will take all reasonable steps to prevent any marketing material being sent to a self excluded customer. We will take steps to remove the name and details of a self excluded individual from any marketing databases used by us, or any group company, (or otherwise flag that person as an individual to whom marketing material must not be sent), within two days of receiving the completed self exclusion notification.
We will close the customer account of an individual who has self excluded and return any funds held in the customer account. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them.
The following procedures are in place to ensure that an individual who has self excluded cannot gain access to gambling:
- A register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by us);
- A record of the card numbers to be excluded;
- Staff training to ensure that staff are able to administer effectively the systems; and
- The removal of access from those persons found to have gambled or who have attempted to gamble on the facilities.
We will alert the individual who is self excluding to counselling and support services available. All staff who are involved in direct customer service will be made aware of the self exclusion system in place, to direct that individual to an immediate point of contact with whom to complete that process.
Customers who opt to self exclude will be encouraged to consider extending their self exclusion to other remote gambling operators currently used by the customer.
Click here to Self-Exclude
The Self Exclusion Procedure
To action the self exclusion procedure, customer must contact our customer service department via email or phone, stating if they require:
- A weekly loss limit in Sportsbook (for the purposes of loss limit, week extends from Monday 00:00 to Sunday 23.59 GMT). Customers may request to reduce their loss limit at any time. Customers may request to increase their loss limits or to terminate their loss limit, 7 days after their last loss limit request;
- Self exclusion from Casino products (Casino, Live Casino), or for a predefined period of time or lifetime. Once a limit has been set it cannot be reversed. Lifetime exclusion is irreversible;
- Any other combination.
A player has at any point after opening an account, the right to be able to impose restrictions on their play. A player has a number of options open to them including the ability to do the following:
- Impose a maximum stake or bet size per bet, a maximum total stakes or bets per session;
- Impose maximum stakes or bets in any period (not being less than 7 days);
- No limits can be increased without 7 days' notice.
We will advise customers who are self excluding that there is software available to completely block individual computers from accessing gambling internet sites available at:
We will take all reasonable steps to ensure that:
- Any self exclusion may, on request, be extended for one or more further periods of at least 6 months;
- The self exclusion arrangements give customers the option of selecting a self exclusion period of up to at least five years;
- A customer who has decided to enter a self exclusion agreement is given the opportunity to do so immediately without any cooling off period. However, if the customer wishes to consider the self exclusion further the customer may return at a later date to enter into self exclusion;
- At the end of the period chosen by the customer, self exclusion remains in place, for a minimum of 7 years, unless the customer takes positive action to gamble again;
- Where a customer chooses not to review, and makes a positive request to begin gambling again, during the 7 year period following the end of their initial self exclusion, the customer is given one day to cool off before being allowed to access gambling facilities. Contact must be made via phone, reregistering online is not sufficient; and
- Notwithstanding the expiry of the period of self exclusion chosen by a customer, no marketing material should be sent to them unless and until they have asked for or agreed to accept such material.
Underage Gambling
No person under the age of 18 is able to register as a customer with. A record of attempts of under 18 registrations is maintained for on-going screening purposes. As part of the registration application process, we request identification in order to verify an applicant's age.
Parents and guardians of under 18s can find information on preventing minors from accessing gambling websites at https://www.fosi.org/. There are a number of parental filtering applications available, such as:
There is also software available to completely block individual computers from accessing gambling internet sites:
We request that our contracted partners draw attention to parental responsibility as part of the purchasing process of facilities such as mobile phones as interactive television.
Identifying Problem Gambling
We take our social responsibilities seriously and are committed to ensuring that our customers enjoy their online gambling experience responsibly. It is important to monitor gambling activities and be able to maintain control of gambling habits.
If you are concerned about yours or a friend or family member's gambling habits, then the following questions can be considered:
- Does gambling interfere with you attending work or college?
- Do you gamble to escape from problems in your life (boredom, unhappy home life etc.)?
- Do you gamble alone or for long periods of time?
- If you run out of money when you’re gambling do you feel lost and in despair, and want to find money to gamble again as soon as possible?
- After losing, do you feel that you must try to win back your losses as soon as possible?
- Have you lied, stolen or borrowed money in order to gamble?
- Have you lied to cover up the amount of money or time you have spent gambling?
- Do you gamble until you have no money left?
- Are you in debt because of gambling?
- Have others criticised you for your gambling habits?
- Are you reluctant to spend gambling money on anything else?
- Have you lost interest in your family, friends, or other pastimes due to gambling?
- Do you put gambling before your family and friends?
- Do arguments, frustrations or disappointments make you want to gamble more?
- Do you feel depressed or suicidal because of your gambling?
The more questions answered "yes" to, the more likely it is that you are having difficulties with your gambling and that you may have a gambling problem. We recommend that you contact one of the organisations below:
We are committed to supporting research, education and treatment of problem gamblers, and will make an annual contribution to one or more organisation(s) which between them research into the prevention and treatment of gambling related harm, develop harm prevention approaches and identify and fund treatment to those harmed by gambling.