FAQ

If you have forgotten your login details please click the "Forgot Password". This can be found and is available on our desktop version of BundlesBets.

Navigate to the login page and directly to the right of the login button you will see “Forgot Password”.

In order to verify your account you will need to send us various document that confirm your identity.

What we require will depend on the type and level of account you hold with us. For basic verification you are able to upload documents directly through the site.

Once logged in click the "Account Options" dropdown followed by "Upload Docs", then follow the on screen instructions.

To make a deposit into your BundlesBets account you need to be logged in, then click the "Account Options" dropdown followed by "Deposits".

Please see "Deposits & Withdrawals" below or visit our On/OffRamp Policies for more information.

BundlesBets accepts all major Cryptocurrencies and looks to add credit and debit cards as well as electronic bank transfers in the near future.

BundlesBets currently accepts BUND, ETH, USDT, PEPE, SOL, BTC, SHIB, DOGE, USDC, XRP, ADA as forms of deposit.

The clearance time of a withdrawal made from your BundlesBets account will vary depending on KYC Documentation. Once your account is verified, all withdrawal requests are accepted 24hrs a day and are processed Monday through Friday 8:00 am to 1:00 pm, usually within 24 hours of being requested but could be delayed due to high volume.

Please see "Deposits & Withdrawals" below or visit our On/OffRamp Policies for more information.

All of our Customer Service staff receive awareness training on responsible gambling issues and are available to talk to you about any concerns you may have.

We provide customers with a range of options to help them manage their gambling activity, these include:
— Information on Keeping Control
— Deposit Limits
— Time-Out
— Self-Exclusion

If you wish to learn more or if you are concerned that gambling may have taken over your (or someone else’s) life please refer to our dedicated Responsible Gambling section.

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

Please visit our dedicated Rules page Sports Rules.

BUNDCASH can be used in Brackets once a deposit of $10 (or charge for bracket) is made to your account.

The quickest way to verify your account is to send us documents that confirm your identity.

What we require will depend on the type and level of account you hold with us. For basic verification you are able to upload documents directly through the site.

Once logged in click the "Account Options" dropdown followed by "Upload Docs", then follow the on screen instructions.

BundlesBets is the world’s premier boutique Web3 gambling company.

BundlesBets’s one-wallet system — in addition to sports we have a first-class casino, games and in-play betting. Here at BundlesBets, we operate a simple one-wallet system, meaning you have the same username, password and payment method to play at all of the above with minimum fuss.

For further information on BundlesBets please visit the About BundlesBets section on our corporate site.

If you have forgotten your login details please click the "Forgot Password". This can be found and is available on our desktop version of BundlesBets.

Navigate to the login page and directly to the right of the login button you will see “Forgot Password”.

If you are unable to log into your account, this may be because your log in details are incorrect. Please be aware that your password is case sensitive and your account will become locked after three consecutive failed login attempts.

If you have accidentally locked your account you can use the "Forgot Password" instructions above to regain access.

All of our Customer Service staff receive awareness training on responsible gambling issues and are available to talk to you about any concerns you may have.

We provide customers with a range of options to help them manage their gambling activity, these include:
— Information on Keeping Control
— Deposit Limits
— Time-Out
— Self-Exclusion

If you wish to learn more or if you are concerned that gambling may have taken over your (or someone else’s) life please refer to our dedicated Responsible Gambling section.

In order to verify your account you will need to send us various document that confirm your identity.

What we require will depend on the type and level of account you hold with us. For basic verification you are able to upload documents directly through the site.

Once logged in click the "Account Options" dropdown followed by "Upload Docs", then follow the on screen instructions.

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer (KYC). Until your account is fully verified you will not be able to make a withdrawal.

BundlesBetshandles all complaints and disputes seriously and is fully committed to ensuring that any received are dealt with in a fair, open and timely manner.

Should you wish to raise a complaint, you can do so via email. These details can be found in the Contact Us section.

Your complaint will be reviewed and we will contact you back via your chosen communication method normally within 24 hours.

You can view your account transaction details including your bet history, deposits and withdrawals when logged into your account by selecting the Bet History button located next to your balance at the top of the page.

You can then choose the History type you wish to view using the drop down menu, Select a time period for which to display the transaction history for; you can select Last 24 hours, Last 48 hours or a date range of your choice. The bet details will be displayed in summary format.

If you need to correct information that you have entered, you can do this by clicking the "Account Options" drop down menu in the top right corner followed by "Account Info". Some details like the Account Holder's name and the name that you used to register cannot be altered for security reasons. If you discover a discrepancy, you should contact us immediately to have the error rectified.

Here at BundlesBets, we operate a simple one-wallet system, meaning you have the same username, password and payment method to play at all of our Daily Fantasy, Sweepstakes, or Pools, with minimum fuss.

If you already have an account simply choose the product from the top of our website and log in using your existing username and password. If you do not yet have an account with us, click on "Sign Up” on our login page and follow the simple registration procedure.

Should you require further assistance on the matter please contact us.

Our software uses 128/256-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any email correspondence, you always have the option to phone your details to our Customer Support Team.

From time to time we may need to notify you of important information, such as a change to a payment method, a change to the website, or anything else that could affect your BundlesBets account. To ensure that we are able to contact you we recommend that you add BundlesBets to your Safe Sender list, or Contacts.

If you have not unsubscribed from our promotional mailing list, then we may also send you emails about our range of offers and promotions. If you prefer not to receive these emails you can follow the unsubscribe link on any of our promotional emails, or Contact Us to unsubscribe. Whether or not you choose to receive promotional emails, we advise that you add BundlesBets to your Safe Sender list to make sure that any important emails get through.

This is the email address we send from: support@bundlebets.com

All of our Customer Service staff receive awareness training on problem gambling issues and are available to discuss responsible gambling options with you.

Our dedicated Responsible Gambling area contains further information regarding this topic and includes a responsible gambling test, this can be accessed via the Responsible Gambling link at the bottom of this page, alternatively it can be found here.

If you would prefer to discuss this with a third party organization who offer independent, confidential and free advice, their contact details can be found below:

GamCare — Gamblers Anonymous is a registered organization that provides confidential telephone support and counseling to anyone who is affected by problem gambling. Gamblers Anonymous can be contacted by visiting their website at Gamblers Anonymous.

For security reasons BundlesBets account sessions will automatically end after a set period of inactivity. All accounts have a default inactivity time of three hours before being automatically logged out. Should you wish to change the default inactivity period you can do so in the Preferences section of the website.

We try to verify all documents within 24 hours but this can take longer in certain circumstances.

To make a deposit into your BundlesBets account you need to be logged in, select the Account Options dropdown to the right and then choose the Account option. Here on the left you will see our On/OffRamp Policies.

To make a deposit into your BundlesBets account you need to be logged in, select the Account Options dropdown to the right and then choose the Deposit option. Here you will find our Deposit Methods.

Depending on the payment method used to fund your BundlesBets account, deposits can be made instantly using Cryptocurrency. In the near future we plan on accepting Credit Card and deposits via bank transfers of which clearance times vary. For full details of all payment methods available and the clearance times, refer to the Payments section by selecting Payments from the Help main menu, alternatively these details can be found here.

BundlesBets accepts all major Cryptocurrencies and looks to add credit and debit cards as well as electronic bank transfers in the near future.

BundlesBets currently accepts BUND, ETH, USDT, PEPE, SOL, BTC, SHIB, DOGE, USDC, XRP, ADA as forms of deposit.

For a full list of all payment methods and related information, please refer to our Payments section by selecting Payments from the Help main menu, alternatively these details can be found On/OffRamp Policies.

If a deposit is declined by your payment provider, we are not provided with the reason why this had occurred. However, it could be due to one of the following reasons :

— CREDIT CARDS: If your payment details are incorrect any deposit will be declined by your bank or payment provider. When logged into your account you can review and amend your payment details on the Deposit section of the website, accessed via the account options drop down menu in the top right corner of the webpage.
— If you are required to enter a Card Security Number, also known as your CV2 number, this will need to be correct in order for the deposit to be successful. Your Card Security Number is the last three digits on the signature strip on the back of your card.
— For reasons beyond our control, some card issuers may block your transactions, particularly if this is the first time you have used BundlesBets. We would advise you to contact your bank or payment provider and they should be able to resolve it for you.

You can make a Withdrawal when logged into your account by going to Account Options in the top right corner > Withdrawals.

Here you will selected your preferred method of withdrawal and enter the required information, it is of the discretion of BundlesBets to decline or approve the withdrawal based on your deposit history and methods. Where possible we may be required to send funds back to the payment method that was used to deposit the original funds with.

All supported withdrawal methods may be subject to Fees. When making a withdrawal, any fees applicable will be displayed on the withdrawal page for you to review prior to making your withdrawal. The fees will be deducted from your balance at the time the withdrawal request is made. (Example, 1000 withdrawal 30 fee, 1030 will be removed from your balance)

For further information and a full list of all supported payment methods please refer to our Payments section.

The clearance time of a withdrawal made from your BundlesBets account will vary depending on KYC Documentation. Once your account is verified, all withdrawal requests are accepted 24hrs a day and are processed Monday through Friday 8:00 am to 1:00 pm, usually within 24 hours of being requested but could be delayed due to high volume.

Please visit our On/Off Ramp Policies for more information.

If you are unable to make a withdrawal it could be due to one of the following reasons:

— If your account is not yet fully verified you will be unable to make a withdrawal.
— If your payment details have become out of date or your payment method has expired this will also affect your ability to withdraw. You can review and update any payment details from the Withdrawal section of the website.

When logged in, the Withdrawal section can be accessed via the Account Options drop down menu in the top right corner.

Should you be receiving any specific error codes or on screen messages whilst attempting a withdrawal, please contact us.

Where possible, all withdrawals are processed to the payment method from where the funds were initially deposited.

If it is not possible to withdraw back to the method of deposit then we will we review your account and contact you to discuss alternate possiblities.

The International Bank Account Number (IBAN) is an international standard for numbering bank accounts. The IBAN consists of a two letter country code and up to thirty alphanumeric characters. If you reside in the EU, you can find the IBAN number on your bank statement.

A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code can usually be located on your cheque book and consists of either 8 or 11 characters. If you are in any doubt, please contact your branch to confirm the correct code.

Our site has been developed with your personal privacy and security as our prime concern. All payments are processed using software from Wire card one of the leading providers of online credit and debit card transaction processing solutions, employing only the highest standards of data encryption to ensure your details cannot be accessed or misused.

Our Processing Solution CurPay offers you the value displayed for 5 minutes, this is a guarantee of deposit asset value to usd value , however after 5 minutes we cannot account for volatility so we make the transaction dormant, allow the customer to reopen the transaction get a new Asset value based on market price..

If the time expires , you can reinitiate the transaction by selecting your asset in the dropdown

We accept BundlesBets currently accepts BUND, ETH, USDT, PEPE, SOL, BTC, SHIB, DOGE, USDC, XRP, ADA as forms of deposit. ONLY with stablecoin deposits should be on the ERC-20 Ethereum chain wallet address only! Stablecoins on ERC-20 are requirement of our custodial solution.

You can enjoy any of the tokens listed above for an amazing experience with us at Bundlesbets , if you have a favorite and its on the list, please continue using this, if there is something you would like to suggest we add , please send us an email at Support and we will discuss internally.

All of our sports offers can be found by visiting the home page.

To bet on a single selection, make your choice from the sports navigation and then choose your market. Select the price you wish to take, this automatically adds your selection to the Bet Slip. Once on the Bet Slip you can enter the stake you wish to risk. If your selection is correct, select Place Bets.

To place a multiple bet, take the selections you wish to wager on to the Bet Slip. Select Parlays, which is located next to singles at the top of your betslip. The bet types that are displayed depend on the number of selections you have included on the Bet Slip.

The minimum unit stake is determined by both Stake and win amount. Your bet must win at least 1 BUNDCASH to be valid and your stake must be at least 1 BUNDCASH on longer odds.

Once you have confirmed a bet, unfortunately we are unable to cancel it. Customers should ensure their bets are correct. Once bets have been placed and their acceptance confirmed they may not be cancelled.

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

Please visit our dedicated Rules page Sports Rules.

The Bet History section of the website will allow you to see your open bets. Click bet history and then pending, this will show you all bets that have not yet been resulted.

A Void settlement means that your stake has been returned to you. If you are unsure why your bet has been made Void we would advise you to check for further details on your bet confirmation or in the relevant sports rules section.

Should any of your selections not take part in an event and be deemed Void on your bet confirmation, which you can check via your account History, the following rules will apply:

— For Singles your stake will be refunded, for Multiples the bet will stand and be settled on the remaining selections.
— or example, if you placed a Treble and one selection is declared a Void, the bet will be settled on the remaining two selections as a Double.

There may be occasions where the returns from your bet differ slightly to those quoted at the time of bet placement. This can be due to reasons such as:

— Rule 4 deduction: A Rule 4 deduction is applied to any winning bets where a participant withdraws after the time of bet placement and before the start of the event. The Rule 4 deduction is an industry standard and is used to reflect the reduced field.
— Dead-Heat: A dead-heat is where two or more participants finish the event in a tied position, any bets on these participants are settled according to dead-heat rules. For example, if three participants contest first position in an event, all bets placed on any of the three participants are settled as winners at a third of the stake at the full odds quoted.
— Obvious Error: This is when the odds or line quoted at the time of bet placement are clearly incorrect. After the error is rectified the bet is resettled at the correct odds.

The results of your wagers are displayed in the bet history section of the website. You can see the return of your wagers and the score for the event in question.

Whole line Asian Handicap bets are settled in much the same way as traditional Handicap bets. The exception being; stakes are returned if the match result is a draw after the Asian Handicap has been applied. One key difference however, where bets are placed on an Asian Handicap In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The scoreline is treated as 0-0 at the time of bet placement. The odds of your selection and the choice of lines available will reflect this fact.

Consider the following scenarios:

Chelsea v PSG

Half Line Asian Handicaps

Half line Asian Handicaps rule out the possibility of a match ending in a draw after the Asian Handicap has been applied.

Consider the following scenarios:

Everton v Newcastle

Split Line Asian Handicaps

Stakes on Split Line Asian Handicaps (Quarter Line Asian Handicaps) are divided with half of the total stake going on the whole line Asian Handicap and half on the half line Asian Handicap.

Consider the following scenarios:

Liverpool v Man City

The Rule 4 deduction is an Industry standard where a quoted deduction is applied for every 1.00 unit of currency won.

When bookmakers offer odds on an event, they do so expecting all participants to take part. When a participant is withdrawn from an event a Rule 4 deduction is applied to all bets placed before the withdrawal, to reflect the reduced amount of competitors.

The size of the deduction is dependent on the odds of the withdrawn participant(s) at its time of withdrawal, the shorter the odds the larger the Rule 4 deduction.